BUSINESS
PROCESS IMPROVEMENT

Business process improvement (BPI) is an approach used to identify and evaluate inefficiencies within the organization.

 

It redesigns existing business tasks, improves their effectiveness, enhances the workflows involved, and optimizes performance. 

​

You have to classify the business activities into one of the categories:

• Operational – the most popular tasks repeated every day. Examples: opening accounts, reporting, manufacturing, logistics

• Management – focus on human resource development, budgeting, corporate governance

• Supporting – all other tasks not classified into the previous categories, like recruiting, accounting, tech support, and others.